If you’re running any kind of business, then you might be well aware of quickly you can lose track of communications. A host of different emails, chats, and notes from phone calls can get lost in a sea of information and it can become increasingly difficult to remember and track different threads of conversation, be it with your team, with service providers, or with customers. Here, we’re going to look at some of the ways you organise and better manage communications across the board so you don’t get lost in the noise of it all.
Keep internal communications in one place
If you’re losing track of the conversations that different teams are having with one another or you think that your messages to certain team members aren’t getting to them as quickly as you would like, it might be time to set some ground rules. Using team collaboration software, you can make sure that all of their conversations are taking part in the same space, one that allows you to better track not only one-on-one conversations but team chats and collaborative efforts so that you’re better able to organise your labour across the board. Implementing not just the right tools but the right culture of communication can be vital.
Keep all of your external comms in one place
Managing how your team communicates with each other is one thing, but if you’re worried about losing track of the disparate ways that your customers and business allies, such as suppliers and marketing partnerships, can get in touch with you, then you might want to start bringing that all into the same place. Creating a communication omnichannel within your business through the Cloud can make it a lot easier to track calls, SMSs, emails, as well as fax and social media all in the same place. This means that you won’t forget about or miss communications due to the method that the other party uses to get in touch with you again.
Better retain the information from your communications
Being able to manage communications across multiple channels and always knowing where and how to reach people can help you stay on top of things, but you want to make sure that the value of those communications is better saved for future use, as well. To that end, changing how you retain information can be crucial. Having note-taking software at the ready is well and good for most kinds of communication, and the team collaboration platforms mentioned above can help with that. For customers, however, you can look at customer relationship management software that allows you to keep profiles full fo the most relevant and up-to-date information on each customer, allowing you to help them feel special when you’re able to better remember past conversations next time they get in touch.
With the help of the tips above, hopefully, you can start to better manage how you organise your communications, set standards that are consistent across the board, and to be better able to remember the takeaways from each point of communication.